Clarity: The Speech, Hearing, and Learning Center

Reviews about Clarity: The Speech, Hearing, and Learning Center

• Stephanie Burnett

  Jul, 28 2018
  ★ ☆ ☆ ☆ ☆
  I unfortunately have not had a very good experience with the audiology department here. My daughter failed her newborn hearing screening at the hospital 3 times so we were referred here. We have had 3 tests with Sally here from birth to 6 months. She is now 8 months old and still does not have a diagnosis from them. I was finally referred to Greenville ENT to see if they could get an accurate reading but they wanted to put my daughter to sleep so I told them that was not an option for me and my family. Sally reluctantly agreed to try the test on my daughter one more time even though we NEVER ONCE had a problem getting her to sleep for the test. I reached out to a few people around our state and successfully found another audiologist who could use the ABR testing system without sedation at Lakeside Audiology in fort mill SC. It only took 1 trip to that audiologist to get testing results from both ears in 1 visit with a perfectly sleeping baby...go figure. I have chosen to just continue our hearing loss journey with Lakeside Audiology as they have exceeded my expectations! I might also mention it takes over a month to get an appoinment with Clarity and I was able to be fit into the schedule within 2 weeks at the other audioloist which is VITAL at this point because my daughter does suffer from mild/moderate hearing loss on one side and a more moderate/sever hearing loss on the other side and will benefit from having hearing aids as soon as possible as she is not currently hearing very much of what we are saying. I am so upset and hurt for my daughter who is the one suffering from all of this! Newborn screening has been set up to detect hearing loss at the earliest possible moment that way treatment and intervention can be initiated right away for the best quality of life and Clarity absolutely dropped the ball for us!

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