Twigs Florist

Reviews about Twigs Florist

• Connor Macon

  Aug, 10 2018
  ★ ☆ ☆ ☆ ☆
  I would give a ZERO if I could. I am extremely disappointed with an order I received today. After finding recommendations for this florist from several online and personal sources, I thought this florist would provide beautiful flowers for a baby shower I hosted locally. Because I am out of town, I spent a lot of time on the phone and even traded text messages and emails with pictures on the types of flowers I wanted. I felt confident upon placing my order that we would have beautiful and simple center pieces for this baby shower.
  
  When I went to pick them up as scheduled at 10am this morning (Saturday), no one was at the store to open it. The lady arrived 10 minutes late to open the store despite my questions ahead of time about being able to pick the flowers up immediately at 10am. She finally arrived and pulled my arrangements out of the cooler. The arrangements were not as expected - very sparse, only had 6 droopy and browning blooms each, and very limited greenery. I immediately voiced my displeasure and my surprise versus the pictures I traded initially, and the response I received was along the lines of "Well, what do you want me to do about it?" There was no offer to help or rearrange the flowers until we asked for added greenery to beef them up.
  
  I called the primary store later today to discuss my disappointment, and when I explained what I received, I was initially told that I had been given the incorrect size (smaller than what I ordered). However, later in response, the store told me that what I received was normal for these specific flowers, which I had never requested. I was told my order was this size and sparse because I had requested more expensive flowers, which was untrue. The communication provided was clearly not upfront and very poor from the start. I was told there was nothing that would be done for me.
  
  To say I'm disappointed is an understatement. I would never endorse this business and will continue to steer people away, primarily because of the way I was treated in response to my displeasure, which was backed up by picture correspondence in advance of my order.

Images and photos

The nearest companies

• TownePlace Suites by Marriott Greenville Haywood Mall

  Establishment, Lodging

  75 Mall Connector Road, Greenville, SC 29607

  +1 864-675-1670

  marriott.com

  Open now: Open 24 Hours
• Adventures Dining & Travel

  Establishment, Travel agency

  120 Halton Road # 7, Greenville, SC 29607

  +1 864-288-4509
• Liquid Highway

  Establishment, Food, Cafe

  14 Halton Road, Greenville, SC 29607

  +1 864-201-2664

  liquidhighway.com

  Open now: Until 06:30pm
• Junior's Sports Bar & Restaurant

  Establishment, Bar

  14 Gladys Drive, Greenville, SC 29607
• Mattise Custom Floors

  Establishment, Home goods store, General contractor

  120 Halton Road # 15, Greenville, SC 29607

  +1 864-292-8151
• 10 Star Fitness

  Establishment, Health, Gym

  19 Gladys Drive, Greenville, SC 29607

  +1 864-288-2667

  10starfitness.com

  Open now: Open 24 Hours